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DART – Let's Go.

Paratransit Services

An origin to destination, curb-to-curb, public transportation service for people with disabilities who are unable to use DART's fixed route buses or trains

Paratransit New Booking Website Starting August 28
Grocery Pickup and Delivery Service for ADA Paratransit Riders
We know that it is important for our customers to stay at home as much as possible during this time. Beginning Monday, April 13, 2020, DART ADA Paratransit customers can take advantage of a special grocery pickup and delivery service.

DART Paratransit drivers will pick up groceries from the store and deliver directly to the customer. There is no charge for this service, but customers must have placed their orders directly with the grocery store and provide DART with the pickup ID information.

Customers interested in signing up, or learning more about the service, can call one of the DART Mobility Ambassadors at 214-828-8588, anytime Monday through Friday, 8:00 a.m. to 5:00 p.m.

DART Headquaters Temporary Closure
  • Paratransit in person assessments are not available while DART Headquarters is closed. Assessments are being done over the phone temporarily. Call 214.828.6717 for assistance.
  • Reduced Fare cards are not being processed while DART Headquarters is closed. Riders may show their expired Reduced Fare ID card or a Form 1000 to qualify for a reduced fare.
  • Many of the Reduced Fare certifying agencies are also closed during this time. Call 214.828.8529 to complete a Form 1000, if needed.
Paratransit Offices Temporary Closure
  • DART Paratransit Services is accepting information via email at [email protected] or by fax 214.828.6642.
  • In-person visits to the DART Paratransit Offices, 101 Peak, is by appointment only. Call 214.828.6717 to make an appointment.
Persons with disabilities seeking reduced fare information or needing a Form 1000 (New or Renewal) can contact 214.828.8529.
DART Paratransit Services now offers Web Booking, an easy and convenient way for you to schedule your trips on the internet!
Click here:
Login using your DART Paratransit ID and Password. This is the same ID and Password you use for Express Booking over the phone. Once you get logged in you will see a list of options along the left side of the screen.
(Note: paratransit.cghjxx.com opens in a new window)
DART Paratransit Starcraft vehicle
Your trip information and ETA are now only a click away!
Read more about an exciting new feature exclusively for clients and customers of DART's Mobility Management Services


What Is DART Paratransit Service?
DART Paratransit Service is an origin to destination, curb-to-curb, public transportation service for people with disabilities who are unable to use DART fixed route buses or trains. Paratransit is a shared-ride service operated with modern, accessible vehicles, and taxi cabs. Riders who are unable to access vans by using steps can use the wheelchair lifts or ramps. On the large accessible vans, boarding chairs are available upon request. DART also offers free travel training, along with travel ambassadors, to persons with disabilities who are capable of riding accessible bus and rail services.

What Is The Paratransit Service Area?
Certified Paratransit riders are welcome to schedule trips to begin and end anywhere in the following cities:

• Addison • Garland • Rowlett
• Carrollton • Glenn Heights • Plano
• Cockrell Hill • Highland Park • University Park
• Dallas • Irving  
• Farmers Branch • Richardson  

Service is also provided to and from DFW International Airport.

A Guide to Paratransit Services
We hope this guide answers some of your questions. If you need further information, please do not hesitate to contact us. We are here to provide safe, reliable, dependable and efficient public transportation to persons with disabilities. Welcome to DART Paratransit Services!

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